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Author JC Quintana

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AUTHOR

JC Quintana is an accomplished business author who also writes inspiring stories for young audiences and their parents.

SPEAKER

...a dynamic, entertaining, and humorous storyteller... his message about managing the expectations that make us successful is spot on... Alaska Airlines

THOUGHT LEADER

A passionate people leader with over 30 years as an entrepreneur and chief executive. Cross-cultural advisory and education company founder.

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BUSINESS BOOKS

Speaking Frankly Strategy & Technology Series

Win and retain the right business relationships, manage expectations and conversations strategically, and use technology to make it more effective, easy, and enjoyable. That is the goal of the Speaking Frankly Series of books by author JC Quintana.

Speaking Frankly About Business Relationships

How skilled are you at building and maintaining relationships with all the crucial stakeholders in your business: your customers, employees, and business partners? Like your interpersonal relationships, successful business relationships follow predictable patterns of growth and deterioration. Do you know what they are?
Speaking Frankly About Business Relationships: The 7 Elements of Successful Business Relationships examines the psychology of relationship development at work. It challenges readers to evaluate their interactions with people and take intentional steps to improve them.

Speaking Frankly About Customer Relationship Management

When you hear the acronym "CRM," what comes to mind? If you only focus on technology, you might miss the strategies that enhance customer acquisition, retention, and enrichment.

"Speaking Frankly About Customer Relationship Management" is a powerful guide that aligns CRM technology with profitable business outcomes and improves technology adoption. This book outlines the ten most critical strategic conversations needed to develop a customer strategy supported by technological innovation.

Speaking Frankly About Conversation Intelligence

There are valuable insights hidden in your conversations with customers, employees, and partners. To uncover these insights, you need an intentional strategy that technology can help enhance.

"Speaking Frankly About Conversation Intelligence" delves into the power of conversation intelligence and illustrates how AI can facilitate the discovery of needs and circumstances that you can proactively influence. A powerful resource for building conversation intelligence strategies, considering risks, and innovating to improve customer and employee acquisition, retention, enrichment, and advocacy.

The Customer Train: An Allegory of Progress and Purpose

The Customer Train: An Allegory of Progress and Purpose

In The Customer Train, JC Quintana masterfully crafts an allegory that explores the complexities of modern business, technology, and human connection. Set against the backdrop of a vast, interconnected railway network, this powerful story delves into the rise, fall, and renewal of the customer train-a once-thriving symbol of collaboration and progress that loses its way when the pursuit of efficiency overshadows its purpose.

CHILDREN & PARENTS

Heartfelt Tales for Young Minds and Parents Book Series

Heartfelt Tales for Young Minds and Parents Book Series

Discover a world where kindness, courage, and friendship come alive through the magical adventures of memorable characters. This captivating series is designed to inspire both young readers and their parents, blending meaningful life lessons with delightful storytelling. Each book brings to life charming protagonists and enchanting worlds, inviting families to bond over tales filled with hope, wisdom, and positivity.

Good Morning, Cookie MooMoo

Good Morning, Cookie MooMoo

Rise and shine with Cookie MooMoo, the friendliest and most optimistic cow on the farm! In Good Morning, Cookie MooMoo, children are invited to join Cookie MooMoo as she starts each day with a cheerful "Good Morning!" and a heart full of encouragement. No matter what challenges come her way, Cookie MooMoo faces them with positivity and teaches her farm friends valuable lessons about kindness, perseverance, and self-confidence.

The Heart of the Forest

The Heart of the Forest

For generations, the Beeta-Baata and Baby-Dooga tribes have lived in fear and distrust, separated by stories of betrayal that no one can fully remember. The once-united forest has become a place of division, where ancient rules forbid contact between the two tribes, and the forest's greatest secret-The Heart of the Forest-remains lost to them all.

That is, until one day, a young Beeta-Baata girl named Keeka defies the ancient laws and saves a Baby-Dooga boy, Sasso, from sinking in quicksand. From this forbidden act of kindness, an unlikely friendship is born. Together, Keeka and Sasso embark on a courageous journey to uncover the truth behind their tribes' age-old feud and find the elusive Heart of the Forest-a mystical gem said to unite their people

A Life in the Day of Bill the Fly

A Life in the Day of Bill the Fly

In A Life in the Day of Bill the Fly, young readers are invited to follow the adventures of Bill, an enthusiastic and curious little fly with a big heart. Bill has just one day to live, and he's determined to make it the best day ever! With only 24 hours to explore the world around the pond, Bill embarks on an exciting journey to discover the secrets of life and the joys of friendship.

As Bill flies through his day, he meets an array of friendly animals who share their wisdom with him. From Brock the wise crocodile, who teaches Bill the value of generosity, to Mertle the old turtle, who speaks of the power of patience and self-control, Bill learns lessons that go beyond the pond. Mitch the playful fish shows Bill how kindness can make waves of happiness, while Gail the gentle snail encourages him to savor every moment and slow down when life seems to rush by.

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